Licensees are reminded of the potential significance of noise issues associated with their businesses.
Licensees must comply with Noise Regulations in addition to licence conditions.
All noise complaints need to be properly recorded in the incident register.
We strongly recommend that licensees be mindful of managing noise on and from the premises.
Anyone can complain about noise. There are a variety of ways for a disgruntled person to make a complaint.
Dealing with noise complaints can potentially be costly, burdensome to the business and involve a lot of time for licensees and staff.
Whether a complaint is justified or can be proven against a licensee does of course need to be established. But it is generally preferable to avoid a complaint arising in the first place if possible through awareness and management of noise.